Return & Exchange Policy for Dastak

Effective Date: 1st September 2026

Last Updated: 1st September 2026

At Dastak, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Return and Exchange Policy below to understand your rights and options.

1. Eligibility Window

• You may request a return or exchange within 7 days from the date of package delivery for regular-priced items.
• Requests made after 7 days from the delivery date will not be eligible for return or exchange.

2. Return & Exchange Criteria

To be eligible for a return or exchange, regular-priced items must meet the following conditions:

• Unused Condition: The garment must be unworn, unwashed, unstained, and free from fragrance, makeup marks, or deodorant stains.
• Original Packaging: Items must be returned in their original condition with all tags, brand labels, and protective packaging intact.
• Proof of Purchase: A copy of the receipt or invoice included with your delivery must accompany the return package.

3. Non-Returnable & Non-Exchangeable Items

The following items are Final Sale and CANNOT be returned or exchanged under any circumstances:

• Items Purchased on Sale: Any items bought on sale, during promotional events, flash sales, end-of-season sales, or clearance events are non-returnable and non-exchangeable.
• Minor Color/Texture Variations: Products showing slight color discrepancies due to studio lighting, screen resolution settings, or print lot variations.

4. How Refunds Work for Cash on Delivery (COD)

Since Dastak operates strictly on a Cash on Delivery (COD) basis, cash refunds at your doorstep are not available. Once your returned regular-priced item is inspected and approved by our Quality Control team, refunds will be issued through one of the following methods:

Refund Method	Details & Processing Time
Store Credit / Online Voucher	Issued as a digital discount code via Email/WhatsApp within 2–3 business days after item inspection. Valid for 6 months.
Bank Transfer / Mobile Wallet	Direct transfer to your provided Bank Account, JazzCash, or EasyPaisa account within 5–7 business days post-inspection.

Note: Initial shipping charges and COD handling fees are non-refundable unless the return is due to a defective, damaged, or incorrectly fulfilled item sent by Dastak.

5. Return Shipping Charges

• Customer Responsibility: Customers are responsible for paying the courier shipping charges to send regular-priced items back to our facility for general size exchanges or mind-change returns.
• Defective or Damaged Products: If you receive a damaged, defective, or incorrect product (including sale items that arrived damaged), Dastak will cover the full courier replacement cost. You must report defective or wrong items within 48 hours of package delivery with clear photos or unboxing videos.

6. Step-by-Step Return & Exchange Process

1. Contact Customer Support: Reach out to our customer care team via WhatsApp at [Insert WhatsApp Number] or email [Insert Support Email] within 7 days of delivery with your Order ID, clear photos/videos of the item, and the reason for exchange or return.
2. Return Approval & Address: Once our team reviews and approves your request, we will provide you with a return authorization and our warehouse address.
3. Dispatch the Package: Pack the item securely in its original packaging and dispatch it using any registered courier service (e.g., TCS, Leopard, M&P). Keep the tracking receipt safely.
4. Inspection & Resolution: Upon receiving the return parcel at our facility, our Quality Control team will inspect the item and process your exchange shipment or issue your store credit/refund within 3–5 business days.

7. Order Cancellation Policy

• Orders can be canceled anytime before dispatch by contacting customer support.
• Once an order has been dispatched via courier, it cannot be canceled. Refusing a COD parcel at delivery without prior authorization may lead to restrictions on future COD purchases from Dastak.

8. Contact Us

For return requests or queries, please contact our support team:

• Email: [Insert Support Email, e.g., support@dastak.com]
• WhatsApp / Call: [Insert Contact Number]
• Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM PKT