Frequently Ask Question
What payment methods do you accept?
We currently operate exclusively on a Cash on Delivery (COD) basis across Pakistan. You pay the full cash amount to the courier agent upon receiving your package.
Do I need to verify my order after placing it?
Yes. To ensure smooth delivery and avoid returns, our customer support team may reach out to you via WhatsApp or phone call to verify your details before we dispatch your package. Unverified orders may be delayed or canceled.
Can I modify or cancel my order after placing it?
You can request changes or cancellations before your package has been dispatched from our facility. Please contact us immediately on WhatsApp at [Insert Number] with your Order ID. Once an order is dispatched, it cannot be canceled.
Can I open the parcel before paying the courier?
Per standard courier regulations in Pakistan, delivery agents are strictly instructed not to allow customers to open parcels prior to full cash payment. However, if you inspect your parcel after payment and find any damaged or missing items, our customer support team will assist you immediately.
How long will delivery take?
Orders are dispatched within 1–2 business days. Estimated delivery times after dispatch are:
- Major Cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, etc.): 2 to 4 business days.
- Other Regions & Remote Areas: 3 to 6 business days.
How much are the shipping charges?
A flat shipping fee is calculated and clearly displayed at checkout before you confirm your order.
How can I track my order?
Once your package is dispatched, you will receive an SMS or WhatsApp notification containing your courier tracking number and a link to monitor your delivery status in real time.
Do you offer international shipping?
Currently, Dastak ships within Pakistan only.
What is your return and exchange policy?
We offer a 7-day return and exchange policy for regular-priced items from the date of delivery. Items must be unworn, unwashed, unstained, and in their original packaging with all brand tags attached.
Are sale items returnable or exchangeable?
No. Items purchased during sales, promotions, or clearance events are Final Sale and are strictly non-returnable and non-exchangeable.
Who pays for the return shipping fee?
- General Exchanges / Size Issues: The customer is responsible for shipping the item back to our warehouse.
- Defective or Wrong Item Received: If we sent you a damaged or incorrect product, Dastak will cover the full courier replacement cost. (Please report damaged items within 48 hours with clear photos/videos).
How do refunds work for Cash on Delivery orders?
Since cash cannot be returned at your doorstep, approved refunds for returned items will be issued via:
- Store Credit / Digital Voucher (issued within 2–3 days, valid for 6 months).
- Direct Bank Transfer, JazzCash, or EasyPaisa (processed within 5–7 business days after parcel inspection).
How do I choose the correct size?
A detailed Size Chart is provided on every product page. We recommend measuring a well-fitting piece of your own clothing and comparing the dimensions before placing an order.
Will the fabric color look exactly as shown on the website?
We make every effort to display true product colors on our site. However, slight color variations may occur due to studio lighting differences or individual phone/monitor screen calibration
Still Need Help?
If you have any questions that were not answered here, please get in touch with our team:
- WhatsApp / Call: [Insert Contact Number]
- Email: [Insert Support Email, e.g., support@dastak.com]
- Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM PKT