Shipping Policy for Dastak

Effective Date: 1st September 2026

Last Updated: 1st September 2026

At Dastak, we aim to deliver your favorite apparel directly to your doorstep quickly, safely, and seamlessly across Pakistan. Please review our shipping guidelines and delivery timelines below.

1. Delivery Rates & Shipping Fees

We offer nationwide delivery across Pakistan via our trusted delivery and courier partners.

• Standard Shipping Fee: A flat delivery fee applies to all orders and will be explicitly calculated and displayed at checkout before you place your order.
• Cash on Delivery Fee: There are no hidden handling fees for Cash on Delivery orders; the final total shown at checkout is what you pay to the delivery agent.

2. Order Processing & Verification

• Order Processing Time: Orders are processed and dispatched within 1 to 2 business days (Monday through Saturday, excluding public holidays).
• COD Order Verification: To ensure smooth delivery, our customer support team may contact you via WhatsApp or phone call to verify your shipping address and order details before dispatching your package. Unverified orders may experience dispatch delays or automatic cancellation.

3. Estimated Delivery Timelines

Delivery times begin from the date of package dispatch:

Destination	Estimated Delivery Time
Major Cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, etc.)	2 to 4 business days
Other Regions & Remote Areas	3 to 6 business days

Note: Delivery times are estimates and may be slightly extended during nationwide sales events, peak holiday seasons, severe weather conditions, or unforeseen road disruptions.

4. Cash on Delivery (COD) Guidelines

• Exact Cash Amount: Please keep the exact order amount ready in PKR, as delivery agents may not carry cash change.
• Payment Before Opening: Per standard courier regulations in Pakistan, delivery agents are strictly instructed not to allow parcel opening prior to full cash payment.
• Refusal / Delivery Failures: If you are unavailable during delivery, the courier will attempt redelivery or contact you. Repeated failed delivery attempts or unnotified parcel refusals may lead to restrictions on future Cash on Delivery orders placed under your account or phone number.

5. Order Tracking

Once your package has been dispatched from our warehouse, you will receive confirmation via SMS or WhatsApp containing your tracking details to monitor your delivery status.

6. Address Changes

If you need to update or correct your shipping address after placing an order, please contact customer support immediately at [Insert WhatsApp Number] or email [Insert Support Email]. Address modifications can only be made before the parcel is dispatched from our facility.

7. Damaged or Lost Packages

• Damaged Packages: If your package arrives visibly tampered with or damaged, please take a photograph or video before opening and contact us within 48 hours at [Insert WhatsApp Number].
• Lost Packages: If your order status shows “Delivered” but you have not received it, or if tracking halts for more than 5 days, please inform our team promptly so we can coordinate with the courier company to locate your shipment.

8. Contact Us

For any shipping queries or delivery updates, feel free to reach out to our team:

• Email: [Insert Support Email, e.g., support@dastak.com]
• WhatsApp / Call: [Insert Contact Number]
• Operating Hours: Monday to Saturday | 10:00 AM – 6:00 PM PKT