Privacy Policy for Dastak

Effective Date: 1st September 2026

Last Updated: 1st September 2026

At Dastak (“we,” “our,” or “us”), accessible from [Insert Website URL], protecting your personal privacy is a top priority. This Privacy Policy outlines the types of information we collect, how we use and safeguard it, and your rights regarding your personal data when you visit or make a purchase from our website.

1. Information We Collect

When you visit or place an order on Dastak, we collect various types of information to provide and improve our services:

A. Personal Information You Provide

When you place a Cash on Delivery (COD) order, register an account, or contact customer support, we collect personal details including:

• Full Name
• Shipping Address & Delivery Instructions
• Mobile / Contact Number
• Email Address
• Account Credentials (if you create an account)

B. Automatically Collected Information

When you browse our website, we automatically collect certain technical information about your device and interaction with our site, including:

• IP Address and browser type
• Device details (mobile, desktop, screen resolution)
• Pages viewed, time spent on pages, and referring links
• Cookies and Tracking Technologies used to enhance browsing session functionality and store cart items.

2. How We Use Your Information

We use the information we collect for specific operational and customer-service purposes:

• Order Processing & Fulfillment: Processing your COD orders, dispatching packages, and delivering items to your physical address.
• Order Verification: Contacting you via Phone Call, SMS, or WhatsApp to confirm your COD order details before shipping.
• Customer Support: Responding to inquiries, processing returns/exchanges, and resolving delivery issues.
• Improving Our Website: Analyzing traffic trends and user interactions to optimize website layout, user experience, and product offerings.
• Marketing Communications: Sending updates regarding new collection launches, promotional sales, or special offers (only if you have opted in). You can opt out at any time.

3. Disclosure & Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers to run our business operations:

• Courier & Logistics Partners: We share your name, phone number, and delivery address with our logistics partners to fulfill parcel deliveries and collect cash upon delivery.
• Technical Service Providers: Web hosting platforms, database managers, and communication tools (e.g., automated WhatsApp/SMS notifications) that help us run the store.
• Legal Requirements: We may disclose information if required by law, court order, or governmental regulations in Pakistan to protect our rights, property, or customer safety.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

5. Cookies Policy

Dastak uses cookies and similar tracking technologies to keep track of your shopping cart, remember your preferences, and understand how you interact with our website. You can choose to disable cookies through your web browser settings, though doing so may limit certain functionality of the site (such as saving cart items).

6. Your Rights & Choices

You have the following rights regarding your personal data held by Dastak:

• Access & Correction: You may request access to or updates of your personal account information at any time.
• Opt-Out of Communications: You can unsubscribe from promotional messages by following the “Unsubscribe” instructions in emails or replying “STOP” to SMS/WhatsApp alerts.
• Data Deletion: You may request the deletion of your personal account data by reaching out to customer support, subject to operational record-keeping requirements for completed transactions.

7. Children’s Privacy

Dastak does not knowingly collect or solicit personal information from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us immediately so we can remove the data.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our legal requirements or operational practices. Any updates will be posted on this page with the revised “Last Updated” date.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our support team:

• Email: [Insert Support Email, e.g., support@dastak.com]
• WhatsApp / Phone: [Insert Contact Number]
• Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM PKT